Citizens' Charter




Ministry of Rural Rehabilitation and Development (MRRD)


Independent Directorate of Local Governance (IDLG)


Citizens’ Charter Afghanistan Project (CCAP)






Executive Summary

The Citizens’ Charter (CC) is a promise of partnership between the state and the communities. It is a foundation stone for realizing the Government’s development vision. The program is a whole-of-government effort to build state legitimacy and end fragmentation. The Charter is a commitment to provide all citizens in Afghanistan with basic services, based on community prioritization. For the first time, Afghanistan’s urban and rural community development programs will be joined under the same umbrella. The Citizens’ Charter Afghanistan Project (CCAP) is one part of the larger Citizens’ Charter National Priority Program, to be supported through the Afghanistan Reconstruction Trust Fund (ARTF) and the World Bank.

Project Description

The proposed Project Development Objective of the CCAP is to improve service delivery through strengthened Community Development Councils and Clusters.

Project Components

1.      Block grants for service delivery in urban and rural areas (including green spaces, water and sanitation, tertiary roads & renewable energy)

2.      Institution building

3.      Monitoring and knowledge learning

4.      Project implementation and management


Implementation Arrangements

The Ministry of Rural Rehabilitation and Development and the Independent Directorate of Local Governance are the main Implementing Agencies (IAs) for the CCAP in rural and urban areas respectively.


Envorinmental and Social Management Framework of the Citizen Charter Project

ESMF English

ESMF Executive Sammary English

RPF Executive Sammary English